Comments on: Bank authentication https://www.lafferty.ca/2004/06/26/bank-authentication/ Rich Lafferty's OLD blog Sat, 26 Jun 2004 13:55:38 +0000 hourly 1 https://wordpress.org/?v=5.9.2 By: flipzagging https://www.lafferty.ca/2004/06/26/bank-authentication/comment-page-1/#comment-1244 Sat, 26 Jun 2004 13:55:38 +0000 #comment-1244 Yesterday I had to replace my Bank of Montreal bank card, in person. I neglected to bring photo ID and got a similar twenty-questions routine.

While I was pleased they were trying to serve the customer, I would have preferred that they just tell to go get photo ID. I think I could have faked my way through their routine just on the information in my wallet, and maybe if I’d found an ATM receipt with current balance.

But then some other bank employee noted I did have a copy of a photo ID on file anyway, so they went by that.

]]> By: rumplestimpskin https://www.lafferty.ca/2004/06/26/bank-authentication/comment-page-1/#comment-1243 Sat, 26 Jun 2004 11:17:24 +0000 #comment-1243 Yeah, Royal Bank has that, too. They have a word that you choose for a phone password — they suggest using your favourite thing to do or eat. If that fails, they resort to the transaction questions and stuff. It’s pretty great. Thank heavens that when I needed to use mine, I had just ordered pizza the night before, and still had the receipt. =)

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